Travel Advisor News

5 airlines that are taking personalisation to the next level: how Lufthansa, Delta, Riyadh Air, Cathay and JetBlue are focusing on an intuitive, contextual and seamless CX

nlmtd’s Albert Jan Prevoo, formerly of KLM, announced as new Captain of FTE World Ancillary & Retailing Working Group

Lufthansa introduces innovative baggage collection and check-in service with AirPortr

EVA Air launches fourth-generation Premium Economy seats for “a refined and comfortable cabin experience”

London Luton Airport extends Prebook Security service to further streamline the customer experience

Changi Airport opens new Fit&Fun Zone in Terminal 2 blending fitness and entertainment

Houston Hobby Airport transforming concessions program for “a dynamic, world-class experience”

SAS opens new lounge at Arlanda as part of “mission to improve the customer experience”

Cathay Pacific elevates dining experience in ‘The Pier, First’ lounge at Hong Kong International Airport

LODD and Skyports Infrastructure unveil vertiport concept design for Abu Dhabi AAM network

Perth Airport builds momentum towards “One Airport” vision to deliver greater efficiency and better CX

Riyadh Air unveils “sonic brand” – one of its first guest experience touchpoints to be revealed

AirAsia partners with Plan3 to transform passenger experience during flight disruptions

Fraport USA wins bid to manage retail concessions at BWI with plans for “a variety of innovative concepts”

Southampton Airport enhances CX with new phase of next-generation security screening