Sydney Airport enhances end-to-end CX with new premium taxi and Uber booking service WeKnow

The following article was published by Future Travel Experience

Sydney Airport has partnered with WeKnow to launch a premium taxi and Uber booking platform at T1 International. The integrated digital and kiosk service enables passengers to pre-book and pre-pay for onward travel.

Summary:

Sydney Airport partners with WeKnow to introduce a premium taxi and Uber booking platform at the T1 International terminal, enabling passengers to pre-book and pre-pay for onward travel via kiosks or staffed desks.
Integrated digital and physical service offers priority taxi pickup, multilingual support and seamless ground transport booking to enhance the end-to-end passenger journey.
Future expansion planned to include additional transport options, tourism experiences and potential rollout to other terminals, creating a broader integrated arrivals marketplace.

Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1 International terminal, offering arriving passengers a faster, more seamless way to book their journey from the airport.

WeKnow allows passengers to pre-book and pre-pay for onward travel via taxi and Uber through a single, easy-to-use platform. Bookings can be made via multilingual digital self-service kiosks located in the international arrivals baggage reclaim area, or at one of two staffed WeKnow desks in the arrivals hall.

The initial launch includes premium taxi brands GM Signature and 13 Cabs Silver Service as well as Uber, and in the future it is anticipated that WeKnow will add additional services including limo transfers, shuttle services, public transport tickets and a broader range of travel services including tickets for attractions, city tours, concerts and theatres.

“The introduction of WeKnow reflects Sydney Airport’s focus on improving the end-to-end passenger journey,” said Sydney Airport Group Executive Commercial Mark Zaouk. “Arriving passengers want simple, reliable choices when they land, and WeKnow brings a range of transport booking options together in one place. By offering access to premium taxi brands like GM Signature and 13 Cabs Silver Service along with Uber in this first phase, the service provides greater choice, certainty on price and, for taxi customers, priority pickup from dedicated bays at our international terminal. Our vision is for WeKnow to offer a growing range of transport and concierge options over time, giving passengers genuine choice and flexibility when travelling from the airport, while also making it easy to book attractions and experiences across Sydney.”

Two dedicated WeKnow pickup bays will operate at the T1 taxi rank, providing WeKnow taxi customers with priority access to premium taxi services and the ability to bypass peak-time queues. Beyond transport, the integrated digital platform and kiosk experience will also allow passengers to book popular Sydney tourist attractions, tours and visitor experiences in one convenient location, making it easier to plan their stay immediately upon arrival.

Subject to trial outcomes, future expansion may include potential rollout to other terminals, including Domestic, ensuring more passengers can access a broad and integrated range of ground transport and tourism options.

“WeKnow is delighted to be partnering with Sydney Airport to bring our unique platform of physical and digital services to passengers and to create a world-class arrivals experience that includes a wide range of onward travel options as well as hotels, tours, attractions and more,” said WeKnow CEO Peter Buchanan. “With 25 years’ experience, WeKnow understands the pressures and challenges people can face when arriving in an airport and we seek to ensure they receive a warm welcome along with all the information and support they need.”

The Sydney Airport WeKnow service will initially operate as a trial at T1 International, with onsite customer support available daily to assist passengers. Customer service staff who speak multiple languages, including Chinese (Cantonese and Mandarin), Filipino and Nepali, ensure international passengers receive clear guidance and personalised assistance upon arrival.